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Customer Complaints Management (CCM) Software

A systematic approach towards customer complaint management also generates ideas for product enhancements and new products ensuring ongoing success. Moreover, companies those adopting standards such as ISO 9000 and ISO TS16949 comply with well-defined guidelines on recording complaints, responding to them, and resolving them.

SCR-CCM can be further customized to the customer requirements to link dynamically with 8D FMEA and Control Plan and other modules like PPAP, Supplier Quality, and APQP .

SCR-CCM has customized workflows defined and helps in facilitating collaboration between departments while providing a Dashboard of individual cases for efficient decision making and prompt corrective and preventive action (CAPA).

Some of the best practices employed by leading global manufacturers using SCR Soft Technologies Customer Complaints Management solutions include:

SCRQMS 4.0 suite is smart QMS (Quality Management System)and  integrated Solution for smart industry which includes modules like: APQP, PPAP, SPC, Gauge Calibration and MSA, Supplier/Vendor Quality, Cost of Quality, Customer ComplaintsDocument control, Audit Managemrnt,PMS etc.

features

  • Tracking customer issue and complaints management process in real-time.
  • It provides complete visibility into the customer issues and complaints life cycle with comprehensive aggregate reporting as well as individual case status tracking.
  • Provides statistics and data by a variety of parameters such as by status, category, priority and action type.
  • It allows systematic decision-making and timely communication to all affected customers as well as internal groups.
  • It supports generating investigation and corrective action reports in flexible industry standard or customer mandated formats and file types to streamline reporting to customers or regulatory agencies.
  • Examples of such reports include 8-D report for issue resolution process and adverse event report for compliance.
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