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ISO/TS 16949>>Customer Complaints Management
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| SCR-Customer Complaints Management Software |
A systematic approach towards customer complaint management also generates ideas for product enhancements and new products ensuring ongoing success. Moreover, companies those adopting standards such as ISO 9000 and ISO TS16949 comply with well-defined guidelines on recording complaints, responding to them, and resolving them.
Some of the best practices employed by leading global manufacturers using SCR Soft Technologies Customer Complaints Management solutions include:
- tracking customer issue and complaints management process in real-time.
- It provides complete visibility into the customer issues and complaints lifecycle with comprehensive aggregate reporting as well as individual case status tracking.
- Provides statistics and data by a variety of parameters such as by status, category, priority and action type
- It allows systematic decision-making and timely communication to all affected customers as well as internal groups.
- It supports generating investigation and corrective action reports in flexible industry standard or customer mandated formats and files types to streamline reporting to customers or regulatory agencies.
- Examples of such reports include 8-D report for issue resolution process and adverse event reports for compliance
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