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| Home>> Products>>SCR-QMS>> ISO 9001:2000 |
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| ISO 9001:2000 Requirements |
ISO 9001:2000 specifies the requirements for a quality management system where an organization:
- Needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and Aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.
- It is now the only standard in the ISO 9000 family against whose requirements your quality system can be certified by an external agency. The ISO 9001:2000 certification signifies a global benchmark in customer satisfaction, product quality, and leads to significant reduction in defect levels. The standard recognizes that the word "product" applies to services, processed material, hardware and software intended for, or required by your customer.
There are four sections in ISO 9001:2000 that specify the key activities while implementing a system.
- Management Responsibility
There must be a commitment to the establishment of quality policy, planning and objectives as well as meeting customer requirements. There should be measurable and quantifiable improvement targets and supporting data.
- Resource Management
This is required with specific attention to resource availability and resources such as information, communication, facilities and work environment. The training effectiveness must be evaluated
- Product/Service Realization
Product realization is the term used to describe the work that the organization goes through to develop, manufacture, and deliver the finished goods or services. An effective Quality Management System (QMS) includes a comprehensive approach to getting from the product concept to the finished product. This approach, sometimes called a quality plan, includes the following:
- product requirements and quality objectives,
- creation of the processes, documents, and resources needed for product realization,
- required verification, monitoring, inspection, and test activities,
- the records to be maintained.
- Measurement, Analysis and Improvement
These are required for 'continual improvement' as it is an explicit requirement of ISO 9000:2000. Customer satisfaction must be measured. Measurements are also extended to the system, processes, and product or services. Improvement actions have to be initiated as and when necessary.
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